Order Issues
Inspect deliveries immediately and contact support with your order number, photos, and a clear description of any shipment or product concern.
Return Eligibility
Due to the nature of sterile, regulated, refrigerated, or professional-use products, returns may be limited or refused for opened, temperature-sensitive, or non-resalable items.
Cold-Chain Handling
Temperature-sensitive items are packed with insulated materials and refrigerant when required. Carrier delays, missed delivery attempts, or incorrect addresses may affect eligibility for replacement.
How to Contact Us
Contact support@premieraesthetic.com with your full name, order number, and reason for the request.
Reembolso
Quando aplicável, o reembolso seguirá o mesmo meio de pagamento utilizado na compra, respeitando os prazos da operadora ou instituição financeira.
